close up of girl student sat around a table talking

Professional course

First Line Manager Training Course

About this course

Course code:
Z20000088
Applications:
University
Level:
Professional/Short Course
Department:
Bristol Business School
Campus:
Frenchay
Duration:
Five days
Delivery:
face-to-face
Programme leader:
Emir Kullar
Key fact:
This concise five day course will equip new or aspiring managers with key leadership skills while achieving a Level 3 Award in Leadership and Management qualification.

Page last updated 19 September 2017

Introduction

The Faculty of Business and Law, UWE Bristol, has been a registered training provider with the Institute of Leadership and Management since 2013, offering qualifications in Coaching and Mentoring and Leadership and Management, to both individuals and employers. 

Our courses are delivered by experienced practitioners, who apply their expertise and cutting-edge thinking with a practical focus.

Course introduction

Our first line manager training course is an exciting interactive course blending theoretical knowledge with practical skills, designed to give those new to management or looking to obtain their first line management qualification the core skills needed to succeed in a role as an effective team manager. You will be given the space to work closely with your course peers and to explore real life examples of your management practice.

Structured over a four month period the course offers you the opportunity to take away learning from the training sessions to apply in your workplace; in addition to the opportunity to reflect on and assess your impact as a manager.

On successful completion of the three assignments you will achieve an ILM Level 3 Award in Leadership and Management, giving you a widely recognised professional qualification, which will demonstrate your ability as a leader and manager and support you in your future career prospects.

Who is it for?

Our First Line Manager Training Course is suitable for you if you are new to management, in a supervisory, junior or first-line manager position and you wish to gain formal recognition of your skills and ability, whilst developing your management practice.

What do I get out of it?

Benefits to you:

  • Gain a range of key management skills and put them into practice in your own role.
  • Take control of your learning and development and understand how you can contribute to the development of your team members.
  • Build your leadership capabilities motivate and engage teams and manage relationships with confidence.
  • Develop your leadership and management skills using your own knowledge, values and motivations.
  • Build up a network of support though your course peers and learn from other sector examples.
  • Build your CV for future career prospects.

Benefits for the organisation:

  • Effective and confident first-line managers.
  • Better relationships and communication in teams through understanding of the role of the manager in aligning organisational and individual purpose and objectives.
  • Demonstrable impact through skills development. To get this qualification, managers will need to show that they can transfer their new skills to your organisation.
  • Ability to engage with individual and team development though developing an understanding of individual learning styles, personal development planning and development opportunities.
  • Improved problem solving and decision-making through the application of a range of tools and techniques.

Entry requirements

There are no formal entry requirements for this qualification. However we recommend this course if you are currently working in a first line management role or you have some supervisory experience to be able to draw from your own experiences for the assessment.

Careers / Further study

On successful completion of the course, individuals can progress to the

  • ILM Level 3 Certificate in Leadership and Management
  • ILM Level 5 Award in Leadership and Management

As a Higher Education Institution, we are also able to map your ILM qualification into one of our Professional Development Awards or other possible undergraduate and postgraduate awards for those wishing to develop their academic study further.

Accreditations and partnerships:

Structure

Content

What does it cover?

This five day course is designed to equip you with the tools and techniques to take up your first management role successfully. The course will focus on developing your own skills, by looking at how you can review your own ability and identify potential development opportunities; motivating your team through leadership; and techniques to solve problems and inform decision making.

As part of the course you will be required to complete three assessments to embed your learning and achieve the Level 3 Award in Leadership and Management from the Institute of Leadership and Management.

Course Structure                                                                               

Our First Line Manager course is a three day course, attended over a three months period. After each training day, you will be required to complete an assessment for submission three weeks later.

Prior to your course starting

Prior to your first training session you will be required to complete our online ILM Welcome session, explaining more about your qualification and the university via our online learning environment BlackBoard.

Each face-to-face training session will have preparation work for you to complete ready for the session.

Day 1 - Getting to know us and each other, identifying learning needs.

The first day will see you meet the tutor and your peers and to develop an understanding of your own skills and abilities. This session will provide you with the opportunity to analyse your learning style and to conduct a personal swot analysis to identify your strengths and development areas. This session will also include an introduction to the library and to the support systems available to you whilst working with UWE Bristol towards your qualification. 

Topics covered in today's session will include:

  • The benefits of taking responsibility for your personal development
  • The value of learning and the importance of encouraging a commitment to learning
  • Understanding your organisation's objectives and purpose and how this relates to the development of individuals in the organisation
  • The importance of understanding and making use of individual learning styles when developing yourself and others
  • How to identify potential development opportunities
  • How to identify barriers to learning, and methods to overcome them
  • Available support mechanisms and how to make best use of them

By the end of the day you will be able to:

  • Analysed your preferred learning style and those of others in the group
  • Created a personal SWOT analysis
  • Know how to set out development plans including timescales and resource implications
  • Know what resources are available to you at UWE Bristol and how to access them
  • Have identified learning objectives for the next four months

Post training session:  

  • Complete part one of the "Developing yourself and others assignment"
  • Collect and analyse feedback from peers, management and staff

Day 2 - Developing yourself and others

This day will build on your learning from day one and focus on your role in supporting the development of others and how to update and review development plans. This session will also focus on linking your learning to assessment and how to work within an academic context. 

Topics covered in today's session will include:

  • Methods used to review and evaluate developmental  progress
  • Methods used to plan and monitor learning
  • Understanding assessment and the use of competency based criterion
  • Writing assessments

By the end of the day you will be able to:

  • Analyse development options
  • Create a development plan for yourself and another course member
  • Understand support needs that individuals may have and how to meet these
  • Identified review mechanisms to support your development
  • Practice writing up your learning in alignment with assessment criterion
  • Practice using Harvard referencing to support your use of theory

Post training session:

  • Complete your "Developing yourself and others" submission.

Day 3 - Leading and motivating a team effectively

This day will look at how you take organisational strategy and vision and bring this into your team to understand the role they play. You will also explore and analyse what motivates people and what tools and techniques you can use to communicate to and motivate your team to achieve their goals.

Topics covered in today's session will include:

  • Organisational purpose and the role it plays for first line management
  • Team purpose - relating individual and team objectives to organisational purpose
  • The role that effective communication plays in conveying the overall mission of the organisation
  • The importance of motivation in securing teams and individual commitment to objectives
  • Theories of motivation: motivational factors that are available to you as a leader; an appreciation of how these factors can apply to different situations, teams and individual; explore a range of effective techniques for communicating vision, goals and objectives.

By the end of the day you will:

  • Know how to select and use appropriate motivational interventions in different contexts 
  • Know how to give feedback on performance
  • Identify techniques for communicating vision, goals and objectives
  • Assess the effectiveness of your communication skills

Post training session:

  • Complete your ILM assessment for the "leading and motivating a team effectively" assignment

Day 4 - Solving problems and making decisions 

This day will look at how to recognise, define, investigate and analyse problems you come across in the workplace and clearly present information and data from a variety of sources to inform decision-making.

Topics covered in today's session will include:

  • Objective setting in relation to problem solving
  • Different approaches to problem solving
  • Solving problems creatively
  • The differences between data and information
  • The importance of having adequate and relevant information for effective decision-making
  • Identifying what information is relevant to specific decisions

By the end of the day you will:

  • Have set SMART objectives for a problem of your choice
  • Used different problem solving techniques to solve a problem
  • Experimented with creative problem solving techniques
  • Use a range of decision making techniques to analyse potential solutions

Post training session:

  • Complete a project using problem-solving techniques.

Day 5 Presenting solutions and reflecting on practice

Topics covered in today's session will include a review of your problem solving assignment and a presentation to the group.

  • Presenting a case effectively i.e. providing facts and evidence, not just opinion
  • Evaluating solutions and outcomes
  • Presenting your ideas to others
  • Monitoring and review techniques to evaluate progress
  • Reflecting on learning
  • Stakeholder analysis

By the end of the day you will:

  • Undertake a stakeholder analysis
  • Know how to structure and present a range of quantitative and qualitative data/information i.e. interpret charts and diagrams; calculate and use simple averages and basic summary statistics; methods of indexing and referencing
  • Present solutions effectively to a target audience
  • Use simple planning techniques e.g. action plans, Gantt charts etc. to monitor and evaluate progress
  • Use reflective tools to identify key learning points from the leadership programme
  • Update your skills and identify further training needs

Learning and Teaching

How will I learn?

Our open courses are practical training days designed to give you an opportunity to look, analyse and discuss with tutors and your peers the subject area and explore possible approaches and tools available to you in your workplace. Alongside each face-to-face training day you will have will have access to online tools and materials, designed to support you further through your learning of the related ILM unit.

Prior to your first face-to-face session you will be registered onto our online learning portal giving you access to our online welcome session regarding the ILM, which sets out the aims of your qualification and how we will support you in achieving this.

Study time

What commitment do I have to make?

You will be required to attend all face-to-face training days and structure your own personal learning time, to build on what you learn in the sessions. You will also be required to complete your ILM assessments to set submission dates.

On successful completion of your qualification you will be invited to join us at our ILM award presentation to collect your certificate and celebrate your achievement.

Assessment

ILM assessment

To achieve the ILM Level 3 Award in Leadership and Management as part of this course, you will be required to complete three assessments ranging between 1,000 2,000 words each on average, by the given hand-in dates. 

 

Features

Professional accreditation

Institute of Leadership and Management

Study facilities

Our professional courses are run at our dedicated Bristol Business Engagement Centre, providing a professional environment for your training needs. Located at Frenchay Campus, with easy access to the M4 and M5 motorways and Bristol Parkway rail station, it has four fully equipped training rooms, a communications and reception area.

To be able to fully participate in our course, you will need to be comfortable with using the Internet and searching for information online. Session materials are presented through a number of sources including Microsoft Word, Power Point, pdf and online workbooks and discussions.

As a leaner at the UWE Bristol, you will also have full access to our library on campus and all online materials and resources. Alongside this, you will be registered onto the ILM qualification and able to register for your ILM study membership and its range of benefits.

Prices and dates

Supplementary fee information

Full fee: £1,195

20% early bird discount fee: £956 (for bookings paid in full 8 weeks or more in advance)

15% UWE Alumni Discount fee: £1,015 (available until the course start date)

Please note that discounts can not be used in conjunction with each other. The greatest discount available will be applied at your booking confirmation.

(Fees include your ILM registration and certification, car parking, lunch and refreshments)

Course dates

January 2018 start

  1. Monday 8 January 2018
  2. Monday 5 February 2018
  3. Monday 5 March 2018
  4. Monday 9 April 2018
  5. Monday 30 April 2018

March 2018 start

  1. Monday 19 March 2018
  2. Monday 16 April 2018
  3. Monday 21 May 2018
  4. Monday 4 June 2018
  5. Monday 25 June 2018

How to apply

How to apply

To make a full or provisional booking for this course, please complete our online booking form.

For all enquiries please complete our online enquiry form or contact us on the number below.

For further information

  • Email: Please contact us through the online enquiry form
  • Telephone: +44(0)117 32 87408

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