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Professional course

First Line Manager Training Course

About this course

Course code:
Professional/Short Course
Bristol Business School
Three days
Programme leader:
Lynne Williams
Key fact:
This concise three day course will equip new or aspiring managers with key leadership skills while achieving a Level 3 Award in Leadership and Management qualification.

Page last updated 14 November 2016


The Faculty of Business and Law, UWE Bristol, has been a registered training provider with the Institute of Leadership and Management since 2013, offering qualifications in Coaching and Mentoring and Leadership and Management, to both individuals and employers. 

Our courses are delivered by experienced practitioners, who apply their expertise and cutting-edge thinking with a practical focus.

Course introduction

Our First Line Manager Training Course is designed for aspiring and new first line managers to equip them with core key skills and tools in being an effective manager and supporting team colleagues. This concise course will focus on how to develop yourself as a manager, getting the most out of your team through motivation and solving problems for decision making.

This course carries ILM accreditation of the ILM Level 3 Award in Leadership and Management, which you will achieve by completing set assessments.

Who is it for?

Our First Line Manager Training Course is suitable for individuals either new to management, or if you are in a supervisor, junior or first-line manager position looking to gain formal recognition of your skills and ability, while developing new key skills.

What do I get out of it?

Benefits to you:

  • Gain a range of key management skills and put them into practice in your own role.
  • Build your leadership capabilities motivate and engage teams, manage relationships confidently.
  • Develop your leadership and management skills using your own knowledge, values and motivations.
  • Build up a network of support though our course peers.

Benefits for the organisation:

  • Effective and confident first-line managers.
  • Better relationships and communication in teams.
  • Proven skills to get this qualification, managers will need to show that they can transfer their new skills to your organisation.
  • Provide managers with the tools to develop their own skills and abilities.

Entry requirements

There are no formal entry requirements for this qualification.

Careers / Further study

On successful completion of the course, individuals can progress to the

  • ILM Level 3 Certificate in Leadership and Management
  • ILM Level 5 Award in Leadership and Management

As a Higher Education Institution, we are also able to map your ILM qualification into one of our Professional Development Awards or other possible undergraduate and postgraduate awards for those wishing to develop their academic study further.

Accreditations and partnerships:



What does it cover?

This three day course is designed to equip you with the tools and techniques to take up your first management role successfully. The course will focus on developing your own skills, by looking at how you can review your own ability and identify potential development opportunities; motivating your team through leadership; and techniques to solve problems and inform decision making.

As part of the course you will be required to complete three assessments to embed your learning and achieve the Level 3 Award in Leadership and Management from the Institute of Leadership and Management.

Course Structure                                                                               

Our First Line Manager course is a three day course, attended over a three months period. After each training day, you will be required to complete an assessment for submission three weeks later.

Prior to your course starting

Prior to your first training session you will be required to complete our online ILM Welcome session, explaining more about your qualification and the University via our online learning environment BlackBoard.

Each face-to-face training session will have preparation work for you to complete ready for the session.

Day one - Developing yourself and others

This day will focus on reviewing your own abilities and learning and how to identify possible training needs and seek opportunities to develop yourself. As part of this you will cover a range of topics including:

  • The importance of taking responsibility for own personal development
  • Value of learning and the importance of encouraging a commitment to learning
  • Organisation's objectives and development plans and significance for own development
  • How to identify potential development opportunities
  • Possible barriers to learning, and methods to overcome them
  • Available support mechanisms

By the end of the day you will be able to:

  • Identify preferred learning styles
  • Create a personal SWOT analysis
  • Know how to set out development plans including timescale and resource implication
  • Know how toompile learning logs and records of activities
  • Be able to revise development plan
  • Understand possible methods to review and evaluate progress
  • Undertsand how to plan and monitor learning

Post training session: complete you ILM assessment for submission.

Day 2 Leading and motivating a team effectively

This day will look at how you take organisational strategy and vision and bring this into your team to understand the role they play. You will also explore and analyse what motivates people and what tools and techniques you can use to communicate to and motivate your team to achieve your goals and feed into your organisational strategy.  As part of this you will cover a range of topics including:

  • Why organisations or projects need a vision, mission and strategy and what they mean for first line leadership
  • How to develop team objectives that support overall strategy and vision
  • The importance of a team having a common sense of purpose that links to vision and strategy
  • The role that effective communication plays in conveying the overall mission of the organisation or project and how the collective work of the team and it's individual members support this
  • The critical importance of teams and individuals being motivated and committed to their objectives
  • Theories of motivation: motivational factors that are available to you as a  leader; an appreciation of how these factors can apply to different situations, teams and individual; explore a range of effective techniques for communicating vision, goals and objectives.

By the end of the day you will:

  • Know how to select and use appropriate motivational factors
  • Know how to give feedback on performance
  • Understand basic support needs that individuals may have and how to meet these
  • Understand the importance of continuous development for the team and individual members
  • Identify effective techniques for communicating vision, goals and objectives

Post training session: complete you ILM assessment for submission.

Day 3 - Solving problems and making decisions  

This day will look at how to recognise, define, investigate and analyse problems you come across in the workplace and clearly present information and data from a variety of sources to inform decision making. As part of this you will cover a range of topics including:

  • Objective setting in relation to problem
  • A range of brainstorming, problem solving and creative thinking techniques
  • What the difference is between data and information
  • The importance of adequate and relevant information for effective decision-making
  • How to identify what information is relevant to specific decisions
  • Way to present a case  effectively i.e. providing facts and evidence, not just opinion
  • Know how to evaluate options in decision making

By the end of the day you will:

  • Understand ways to monitor and review techniques to evaluate outcomes of problem solving activities
  • Be able to use simple planning techniques e.g. action plans, Gantt charts etc…
  • Know how to structure and present a range of quantitative and qualitative data/information i.e. interpret charts and diagrams; calculate and use simple averages and basic summary statistics; methods of indexing and referencing
  • Identify a range of decision making techniques

Post training session: complete you ILM assessment for submission.

Learning and Teaching

How will I learn?

Our open courses are practical training days designed to give you an opportunity to look, analyse and discuss with our tutors and your peers the subject area and explore possible approaches and tools available to you in your workplace. Alongside each face-to-face training day you will have will have access to online tools and materials, designed to support you further through your learning of the related ILM unit.

Prior to your first face-to-face session you will be registered onto our online learning portal giving you access to our online welcome session regarding the ILM, which sets out the aims of your qualification and how we will support you in achieving this.

Study time

What commitment do I have to make?

You will be required to attend all three face-to-face training days and structure your own personal learning time, to build on what you learn in the sessions. You will also be required to complete your ILM assessment to a set submission date.

On successful completion of your qualification you will be invited to join us at our ILM award presentation to collect your certificate and celebrate your achievement.


ILM assessment

To achieve the ILM Level 3 Award in Leadership and Management as part of the course, you will be required to complete an assessment after each training day to cover the topic area. You will be given a set hand-in date to submit your ILM assignment (3 weeks after the training session). In total you will be required to complete 3 assessments ranging between 1,000 2,000 words each on average.

If you are unsuccessful in passing your assessment on your first submission, you will have the opportunity to resubmit your assessment, however resubmission fees will apply.


Professional accreditation

Institute of Leadership and Management

Study facilities

Our short courses are run at our dedicated Executive Development Centre, providing a professional environment for your training needs. Located at Frenchay Campus, with easy access to the M4 and M5 motorways and Bristol Parkway rail station, it has four fully equipped training rooms, a communications and reception area.

To be able to fully participate in our course, you will need to be comfortable with using the Internet and searching for information online. Session materials are presented through a number of sources including Microsoft Word, Power Point, pdf and online workbooks and discussions.

As a leaner at the University of the West of England, you will also have full access to our library on campus and all online materials and resources. Alongside this once registered onto the ILM qualification you will be able to register for your ILM study membership and its range of benefits.

Prices and dates

Supplementary fee information

Full fee: £950

20% early bird discount fee: £760 (for bookings paid in full 8 weeks or more in advance)

15% UWE Alumni Discount fee: £807.50 (available until the course start date)

Please note that discounts can not be used in conjunction with each other. The greatest discount available will be applied at your booking confirmation.

(Fees include your ILM registration and certification, car parking, lunch and refreshments)

Course dates

January 2017 start

  1. Tuesday 31 January 2017
  2. Tuesday 28 February 2017
  3. Tuesday 28 March 2017

May 2017 start

  1. Tuesday 9 May 2017
  2. Tuesday 6 June 2017
  3. Tuesday 4 July 2017

How to apply

How to apply

For all enquiries please complete our online enquiry form or contact us on the number below

To make a full or provisional booking for this course, please complete our online booking form.


For further information

  • Email: Please contact us through the online enquiry form
  • Telephone: +44(0)117 32 83770

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