student presenting at front of the class

Professional course

Advanced First Line Manager Training Course

About this course

Course code:
Professional/Short Course
Bristol Business School
eight days
Programme leader:
Lynne Williams

Page last updated 14 February 2017


The Faculty of Business and Law, UWE Bristol, has been a registered training provider with the Institute of Leadership and Management since 2013, offering qualifications in Coaching and Mentoring and Leadership and Management, to both individuals and employers. 

Our courses are delivered by experienced academics and consultants, who apply their expertise and cutting-edge thinking with a practical focus.

Course introduction

Our Advanced First Line Manager Training Course is designed for first line managers to equip them with key skills and tools in being an effective manager and supporting team colleagues.

This course will focus on a wide range of key leadership skills, ranging from:  How to develop yourself as a manager, getting the most out of your team through motivation and solving problems for decision making, understanding financial Information, dealing with difficult conversations and communication techniques and setting and reviewing personal and team goals and objectives.

This course carries ILM accreditation of the ILM Level 3 Award in Leadership and Management, which participants will achieve by completing set assessments.

Who is it for?

Our Advanced First Line Manager Training Course is a comprehensive course for first time or early career managers/supervisors who are looking to develop in a wide range of management skills.  It is aimed at individuals in a supervisor, junior or first-line manager position, seeking to move up to the next level of management, and managers who need to lead people though organisational change, budget cuts or other workplace pressures.

For aspiring managers, or those looking for a more focused course of core competencies in first line leadership, our First Line Manager Training Course may be more suitable.

What do I get out of it?

Benefits to you:

  • Gain a range of key management skills and put them into practice in your own role.
  • Build your leadership capabilities motivate and engage teams and manage relationships confidently.
  • Develop your leadership and management skills using your own knowledge, values and motivations.
  • Build up a network of support though our course peers.

Benefits for the organisation

  • Effective and confident first-line managers.
  • Better relationships and communication in teams.
  • Proven skills to get this qualification, managers will need to show that they can transfer their new skills to your organisation.
  • Provide managers with the tools to develop their own skills and abilities.

Careers / Further study

On successful completion of the Award, individuals can progress to the

  • ILM Level 5 Award in Leadership and Management

As a Higher Education Institution, we are also able to map your ILM qualification into one of our Professional Development Awards or other possible undergraduate and postgraduate awards for those wishing to develop their academic study further.

Accreditations and partnerships:



What does it cover?

This eight day course is designed to further your knowledge and skills in key management activities. Building on the First Line Manager Training Course (Basics), the Advanced course looks to equip you with further tools and techniques to take up your first management role successfully in areas such as understanding financial information; conflict and communication management, as well as focusing on developing your own skills, by looking at how you can review your own ability and identify potential development opportunities; motivating your team through leadership; and techniques to solve problems and inform decision making.

As part of the course you will be required to complete eight assessments to embed your learning and achieve the Level 3 Certificate in Leadership and Management from the Institute of Leadership and Management.

Course Structure                                                                               

Our Advanced First Line Manager course is an eight day course, attend over an eight month period. After each training day, you will be required to complete an assessment for submission three weeks later. Each day will be based around core management skills as follows:

Day 1 - Developing yourself and others.                                                                               

Day 2 - Leading and motivating a team effectively. 

Day 3 - Solving problems and making decisions.                                         

Day 4 - Planning and monitoring work.                     

Day 5 - Setting team objectives in the workplace.    

Day 6 - Understanding costs and budgets in an organisation.          

Day 7 - Workplace communication.  

Day 8 - Understanding Conflict Management in the workplace.                                          

Prior to your course starting

Prior to your first training session you will be required to complete our online ILM Welcome session, explaining more about your qualification and the University via our online learning environment BlackBoard.

Each face-to-face training session will have preparation work for you to complete ready for the session.

During the course

Each day will focus on one key management activity and explore theories and best practice available to you, before looking to put this into practical application as a group and reviewing your findings.

By the end of the course

After completing the course you will be equipped with a range of tools and techniques to take back into your workplace to support you in being a ready and able manager. Example tools and techniques you will learn are:

  • How to create a personal SWOT analysis.
  • Understand methods to plan and monitor learning, and how to review and evaluate progress.
  • Know how to select and use appropriate motivational factors.
  • Know how to give feedback on performance.
  • Identify effective techniques for communicating vision, goals and objectives.
  • Be able to use simple planning techniques e.g. action plans, Gantt charts etc.
  • Know how to structure and present a range of quantitative and qualitative data/information i.e. interpret charts and diagrams; calculate and use simple averages and basic summary statistics; methods of indexing and referencing.
  • Identify a range of decision making techniques.
  • Be able to set SMART work targets to meet customer specifications; organisational requirements and staff development and application.
  • Understand methods to monitor actual performance against production targets and time-scales, and identify variances.
  • Know how to record outputs/variances/actions, and take remedial/corrective action.
  • Understand ways to ensure team members understand monitoring systems.
  • Be able to set priorities to achieve personal and workplace team objectives.
  • Mechanisms to maintain control of costs, and how to select the optimum method.
  • Methods to monitor variance of actual performance against budget.
  • Understand possible barriers to communication and how to overcome them.
  • Review a range of available communication methods and their advantages and
  • disadvantages.

Post training sessions

You will be required to complete you ILM assessment for submission by the confirmed deadline.

Learning and Teaching

How will I learn?

Our open courses are practical training days designed to give you an opportunity to look, analyse and discuss with our tutors and your peers the subject area, and explore possible approaches and tools available to you in your workplace. Alongside each face-to-face training day you will have will have access to online tools and materials, designed to support you further through your learning of the related ILM unit.

Study time

What commitment do I have to make?

You will be required to attend all eight face-to-face training days and structure your own personal learning time, to build on what you learn in the sessions. You will also be required to complete your ILM assessment to a set submission date.

On successful completion of your qualification you will be invited to join us at our ILM Presentation Ceremony to collect your certificate and celebrate your achievement.


ILM assessment

To achieve the ILM Level 3 Certificate in Leadership and Management as part of the course, you will be required to complete an assessment after each training day to cover the topic area. You will be given a set hand-in date to submit your ILM assignment (three weeks after the training session). In total you will be required to complete eight assessments ranging between 1,000 2,000 words each on average.

If you are unsuccessful in passing your assessment, on your first submission, you will have the opportunity to resubmit your assessment, however resubmission fees will apply.


Professional accreditation

Institute of Leadership and Management

Study facilities

Our short courses are run at our dedicated Executive Development Centre, providing a professional environment for your training needs. Located at Frenchay Campus, with easy access to the M4 and M5 motorways and Bristol Parkway rail station, it has four fully equipped training rooms, a communications and reception area.

To be able to fully participate in our course, you will need to be comfortable with using the Internet and searching for information online. Session materials are presented through a number of sources including Microsoft Word, Power Point, pdf and online workbooks and discussions.

As a leaner at the University of the West of England, you will also have full access to our library on campus and all online materials and resources. Alongside this once registered onto the ILM qualification you will be able to register for your ILM study membership and its range of benefits.

Prices and dates

Supplementary fee information

Full fee: £1,450

20% early bird discount fee: £1,160 (for bookings paid in full 8 weeks or more in advance)

10% UWE Alumni Discount fee: £1,305 (available until the course start date)

Please note that discounts can not be used in conjunction with each other. The greatest discount available will be applied at your booking confirmation.

(Fees include your ILM registration and certification, car parking, lunch and refreshments)

Course dates

There are currently no dates available for this course. Please complete the enquiry form below to be added to our mailing list for future dates.

How to apply

How to apply

For all enquiries please complete our online enquiry form or contact us on the number below

For further information

  • Email: Please contact us through the online enquiry form
  • Telephone: +44(0)117 32 87408

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