close up of gesticulating hands at a meeting

Professional course

Workplace Mediator Training Programme

About this course

Course code:
Professional/Short Course
Bristol Business School
five days
Programme leader:
Michael Clark

Page last updated 19 September 2017


The Faculty of Business and Law are pleased to offer the ADR Group's workplace mediators training course. This five day course focuses on mediation skills and work based management of conflict.  This course focuses around the five-staged framework guiding the mediation process through from pre-mediation preparation through to post-mediation review.

Mediation is an increasingly popular alternative to the traditional court based litigation route to resolving disputes. Litigation is often expensive and rancorous, and there often aren't any winners. Not surprisingly, therefore, many organisations see workplace mediation as a more efficient and cost-effective way of restoring harmony among employees and in disputes between employees and management. Mediator training enables individuals and companies to enhance the range of dispute resolution services at their disposal. Employers call increasingly on the service of trained mediators, and accreditation is therefore a potentially valuable addition to your CV. It also expands your portfolio of skills.

Who is it for?

The course is open to any member of the Business School's postgraduate management programmes and to any manager or professional for external organisations, regardless of discipline.

Entry requirements

There are no formal entry requirements for this course. This course is essential for anyone wishing to practise as a workplace mediator in both private and public sectors. The skills obtained form part of the management toolkit for:

  • HR directors and senior HR Personnel
  • Managing directors and line managers
  • Supply chain managers, complaints handlers and customer service representatives
  • Staff advisors and counsellors
  • Employment consultants
  • Union representatives and policy advisors
  • In-house legal directors and advisors
  • Members of school, college or university management or counselling teams
  • Senior partners in any medium to large firm including accountants, architects, solicitors, doctors, healthcare and other professionals



The course is run on our behalf by the Alternative Dispute Resolution Group (ADRg), an international mediation training organisation based in London. ADRg is widely recognised as one of two leading providers of professional mediator training and development in the UK. Its course is one of a very small number approved by the Law Society and the Bar Council and leads to the title of 'ADR Group Accredited Workplace Mediator, with recognition from the Law Society of England and Wales and The General Council of the Bar'. ADRg has been training our law students in mediation for the past three years, so we know their course is a good one. It satisfies the standards of the Civil Mediation Council. ADRg holds ISO 9002 accreditation.

Learning Outcomes

At the end of this five day training programme, participants can expect to have learnt:

  1. How to help parties understand their sense of violation and to help parties surface their underlying needs in order to effect a change of mindset.
  2. A range of communication tools and techniques that can be used to guide, challenge and empower parties to understand and resolve their own dispute.
  3. How to create a safe climate, in an open forum, where they can facilitate the structured meeting of polarised and emotional mindsets.
  4. How to stimulate parties to develop a set of mutually acceptable, actionable outcomes by drawing upon earlier work that established the parties' respective, underlying needs.
  5. The principles, features and benefits of mediation and the practical application of this knowledge in setting up and growing a successful regional workplace mediation service.

Training Overview

  • What is Mediation? - Principles and features of mediation
  • The Workplace Mediation Model - 6-phase model
  • Preparation - Contact with the organisation and with the parties
  • Exploration -  Key skills, a process model of exploration, positions, interests and needs
  • Agenda -  Creating the list of issues that will guide the joint meeting
  • Exchange -  Facilitating exchange of information, feelings and potential solutions in a joint meeting, managing emotions; empowering the parties, negotiation styles, managing impasses
  • Agreement -  Reality testing options and ideas, making written agreements workable, confidentiality and managing communications with non-parties
  • Review -  Potential follow up, post mediation, to assist evaluating progress.
  • The Psychology of Conflict - Neuroscience of threat; catalysts of conflict; beliefs and value systems; mediator's role
  • The Commissioning Officer/Referrer - An understanding of things to do/not do and why; managing expectations; follow-up
  • Setting up a mediation practice - The appetite for mediation in Europe; issues to take into account when setting up and running a mediation service; the business case; CPD

Learning and Teaching

The Learning Environment

Discussion and participation in practical activities are integral and essential to this training. Delegates are expected to be supported by their peers, as well as by the trainers, in developing the appropriate knowledge and skills to become effective novice workplace mediators.

  • Learning is enabled through a range of activity including:
  • Demos and discussion
  • Skill-based exercises
  • Trainer-led input and discussion
  • Practical role playing
  • Individual homework tasks to supplement course input.

All qualified mediators, whether they are from civil/commercial, community, family or workplace disciplines, are expected to undertake continuing professional development, for the duration of their practice as a mediator. They should actively seek opportunities to observe other mediators, co-mediate, undergo supervision sessions and participate in formal training/CPD activities in order to constantly develop their understanding of their discipline, their technique and their ethical practice.


Assessment Overview

The competencies being assessed are:

  1. Planning and organising
  2. Communication Skills
  3. Facilitation Skills
  4. Creativity
  5. Ethical Practice

Participants will be assessed on their practical mediation skills by means of a videoed role play. In addition their ability to understand the requirements of a workable settlement agreement and their ability to self-reflect will be assessed by two written post-course assignments.

Videoed role play

Participants' mediation skills will be assessed by way of a videoed role play, recorded on Day five of the training programme. The videoed role play is scored, by an independent assessor, as a pass or fail.

Written Assignments

This written component comes in two parts:

  1. A Settlement Agreement prepared from one of your role plays attended whilst on the training programme (see delegates' manual for further information).
  2. A Reflective Learning Journal. You should aim to produce around 1500 words (see delegates' manual for further information).

Participants are required to submit both assignments within four weeks post completion of the training programme.


Professional accreditation

Completing and passing this course leads to full ADR Group Accredited Workplace Mediator status meeting UK and European standards in mediation recognised by the Civil Mediation Council, Bar Council and the Law Society of England and Wales.

Study facilities

This course is located at Frenchay Campus, with easy access to the M4 and M5 motorways and Bristol Parkway rail station.

Prices and dates

Supplementary fee information

Full fee: £1,300

Early bird: £1,040 (for bookings paid in full 8 weeks prior to the course start date)

Alumni discount: £1,105 (available until the course start date)

UWE student discount: £900

Please note that discounts can not be used in conjunction with each other. The greatest discount available will be applied at your booking confirmation.

(Fees include car parking, lunch and refreshments)

Course Dates

May 2018 run:

Monday 21 May to Friday 25 May 2018

How to apply

How to apply

To make a full or provisional booking for this course, please complete our online booking form.

For all enquiries, please complete our online enquiry form or contact us on the number below.

For further information

  • Email: For all course queries, please complete the on-line enquiry form above.
  • Telephone: +44 (0)117 32 87408

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