close up of gesticulating hands at a meeting

Professional course

Managing Difficult Conversations, Stress and Conflict

About this course

Course code:
Professional/Short Course
Bristol Business School
Two days
Part time
Course director:
Janice Macinnes and Helen Mortimore

Page last updated 21 March 2017


The Faculty of Business and Law, UWE Bristol, has been a registered training provider with the Institute of Leadership and Management since 2013, offering qualifications in Coaching and Mentoring and Leadership and Management, to both individuals and employers. 

Our courses are delivered by experienced practitioners, who apply their expertise and cutting-edge thinking with a practical focus.

Course introduction

This is a highly interactive course designed to both help people identify the causes and signs of workplace stress and conflict and plan how to manage the work environment to minimise the impact on self and others in the organisation. Unresolved conflict and work place stress can lead to high turnover of staff, high sickness rates due to stress and anxiety and to poor performance and productivity.

Who is it for?

This course is designed for anyone within a work setting who wishes to consider the causes and effects of stress and conflict and analyse what workplaces can do to minimise the impact. Leaders and managers have a responsibility for the well- being and safety of their employees and this course will enable them to evaluate the existing policies and procedures and to consider any necessary improvements.

Entry requirements

Participants must have either completed an ILM 3 leadership or management qualification or equivalent, be working at a middle management/ leadership role in their organisation and be prepared to learn through working on real organisational and management issues.

Careers / Further study

This open course (with assessment) contributes towards are ILM Level 5 Award and Certificate in Leadership and Management.



During the course you will consider the ways in which stress manifests at work, and the challenges that you as managers face in identifying, dealing with, and preventing stress (including your own). We will critically examine research into stress by applying it to the contexts of our own organisations: does the research into the causes of stress resonate with what we see in our workplaces? Are the 'good practice' recommendations workable in our organisations? In our analysis of the relation of theory to practice, we will focus on the operational role of managers in people management processes and policies. 


By the end of the programme participants will be able to:

  • Critically evaluate own ability  to identify and deal with workplace stress and conflict effectively in own area of responsibility
  • Understand the effectiveness of own organisation in dealing with workplace stress and conflict
  • Evaluate the effectiveness of the organisation in recognising workplace stress and conflict and providing the necessary support mechanisms
  • Plan improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility

The course will take you through the following learning:

  • What is stress and what are the symptoms?
  • How can people manage stress?
  • What is conflict?
  • How can people deal with conflict?
  • What are difficult conversations and how to undertake them with employees?
  • Consider the effectiveness of own and organisational existing processes to manage conflict and stress
  • Analyse effective measures for managing stress and conflict and consider what could be changed within own workplace to increase effectivenes

Learning and Teaching

These two day workshops will be highly interactive and based on personal experience in the workplace with conflict and stress.


This two day course carries ILM assessment linked to the Level 5 qualifications in Leadership and Management. If you have registered onto this course as part of the Level 5 Award or Certificate, you will be required to complete your ILM assessment after the training days to cover the topic area.

You will be given a set hand-in date to submit your ILM assignment (3 weeks after the training session).

If you are unsuccessful in passing your assessment on your first submission, you will have the opportunity to resubmit your assessment, however resubmission fees will apply.


Professional accreditation

This course is recognised by the ILM as a development course. After full attendance at the course, all participants will receive an ILM certificate confirming their learning.

This course also carries ILM unit credit towards our ILM Level 5 Award and Certificate in Leadership and Management through the course assessment.

Study facilities

Our short courses are run at our dedicated Executive Development Centre, providing a professional environment for your training needs. Located at Frenchay Campus, with easy access to the M4 and M5 motorways and Bristol Parkway rail station, it has four fully equipped training rooms, a communications and reception area.

To be able to fully participate in our course, you will need to be comfortable with using the Internet and searching for information online. Session materials are presented through a number of sources including Microsoft Word, Power Point, pdf and online workbooks and discussions.

As a leaner at the University of the West of England, you will also have full access to our library on campus and all online materials and resources. Alongside this once registered onto the ILM qualification you will be able to register for your ILM study membership and its range of benefits.

Prices and dates

Supplementary fee information

Full fee: £450

20% early bird discount fee: £360 (for bookings paid in full 8 weeks or more in advance)

15% UWE Alumni Discount fee: £382.50 (available until the course start date)

Please note that discounts can not be used in conjunction with each other. The greatest discount available will be applied at your booking confirmation.

(Fees include car parking, lunch and refreshments)

For participants wishing to attend this course as part of your ILM level 5 Award or Certificate in Leadership and Management, please contact your course administrator directly.

Course dates

There are currently no dates available for this course. Please complete the enquiry form below to be added to our mailing list for future dates.

How to apply

How to apply

For all enquiries please complete our online enquiry form or contact us on the number below.

For further information

  • Email: Please contact us through the online enquiry form
  • Telephone: +44 (0)117 32 87408

You might also like

Back to top