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Professional course

Solving Problems by Making Effective Decisions in the Workplace

About this course

Course code:
Professional/Short Course
Bristol Business School
Two days
Course director:
Lynda Williams

Page last updated 10 January 2017


Bristol Business School's portfolio of short courses offers flexible learning solutions for you and your business. We have a range of courses in: Finance and Strategic Planning; Coaching and Mentoring; Human Resource Management and Personal Development; Project Management, and Marketing.

Our short courses are delivered by experienced practitioners, who apply their expertise and cutting-edge thinking with a practical focus.

Course introduction

We are all faced with problems and we often find it difficult to make decisions, particularly collective decisions where people and emotions are involved, which can very easily paralyse us into inactivity.  

In this 2 day course you will learn how to evaluate all the factors involved to develop possible solutions; how to assess each solution; identify the best option and develop that into a successful decision. You will also learn how to communicate the decision effectively and how to monitor the decision taken to ensure that it remains on track and successful.

Who is it for?

This course is designed for individuals, both management and non-management professionals from any industry sector, who are required to make decisions in their role.

Entry requirements

There are no formal entry requirements for this open course, however participants will be expected to be prepared to learn through working on real organisational and management issues.

Careers / Further study

This open course (with assessment) contributes towards are ILM Level 5 Award and Certificate in Leadership and Management.



What does it cover?

The course will cover:-

  • Ways to recognise and analyse problems such as Root Cause Analysis, Cause and Effect and a range of other creative thinking techniques
  • How to frame and scope problems
  • Methods to collect data for decision making
  • Data analysis techniques
  • Review conditions under which we make decisions , certainty, uncertainty
  • Setting priorities
  • Rational decision making models and techniques such as grid analysis, decisions trees
  • Creative decisions making techniques
  • Various evaluating options available
  • Implementation tools and techniques including PDCA cycle, PDSA
  • SMART objectives
  • Developing communication plans
  • Available monitoring and review techniques

Learning and Teaching

How will I learn?

This practical two-day course will expect you to participate in the sessions with your own and peer experiences. The face-to-face days will be supported with online learning materials.


ILM assessment

This two day course carries ILM assessment linked to the Level 5 qualifications in Leadership and Management. If you have registered onto this course as part of the Level 5 Award or Certificate, you will be required to complete your ILM assessment after the training days to cover the topic area.

You will be given a set hand-in date to submit your ILM assignment (3 weeks after the training session).

If you are unsuccessful in passing your assessment on your first submission, you will have the opportunity to resubmit your assessment, however resubmission fees will apply.


Professional accreditation

This course is recognised by the ILM as a development course. After full attendance at the course, all participants will receive an ILM certificate confirming their learning.

This course also carries ILM unit credit towards our ILM Level 5 Award and Certificate in Leadership and Management through the course assessment.

Study facilities

Our short courses are run at our dedicated Executive Development Centre, providing a professional environment for your training needs. Located at Frenchay Campus, with easy access to the M4 and M5 motorways and Bristol Parkway rail station, it has four fully equipped training rooms, a communications and reception area.

To be able to fully participate in our course, you will need to be comfortable with using the Internet and searching for information online. Session materials are presented through a number of sources including Microsoft Word, Power Point, pdf and online workbooks and discussions.

As a leaner at the University of the West of England, you will also have full access to our library on campus and all online materials and resources. Alongside this once registered onto the ILM qualification you will be able to register for your ILM study membership and its range of benefits.

Prices and dates

Supplementary fee information

Full fee: £450

20% early bird discount fee: £360 (for bookings paid in full 8 weeks or more in advance)

10% UWE Alumni Discount fee: £405 (available until the course start date)

Please note that discounts cannot be used in conjunction with each other. The greatest discount available will be applied at your booking confirmation.

(Fees include car parking, lunch and refreshments)

For participants wishing to attend this course as part of your ILM level 5 Award or Certificate in Leadership and Management, please contact your course administrator directly.

Course dates

June 2017 cohort: Monday 26 and Tuesday 27 June 2017


Executive Development Centre, UWE Bristol, Frenchay Campus, Coldharbour Lane, Bristol BS16 1QY.

How to find UWE Bristol

How to apply

How to apply

For all enquiries please complete our online enquiry form or contact us on the number below

To make a full or provisional booking for the June 2017 run of this course, please complete our online booking form.

For further information

  • Email: Please contact us through the online enquiry form
  • Telephone: +44 (0)117 32 87408

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