Professional/Short course Management of Clinical Services

Content

The course syllabus typically includes:

Managing and leading people

• Developing effective teams, groups and individuals; diversity and inclusivity
• Purposeful management, leadership, and effective communication; stakeholder management
• Transforming clinical services through the effective leadership and management of change

Managing quality

• Licensing, accreditation, and regulation (relevant to transfusion, transplantation and associated research and development)
• Quality risk assessment and risk management
• Quality management systems e.g. change control, incident management (investigation, corrective and preventative action, root cause analysis, look back and recall), asset management, data integrity, facility/premises.
• Training and competency assessment.
• Audit, inspection and assessment.
• Clinical governance, intellectual property (related to clinical service), data protection and confidentiality.

Managing systems and processes

• Procurement, budget management and supplier management
• Information technology - technical options and assessment/validation of hardware and software used in transfusion, transplantation and tissue banking.
• Corporate risk assessment and business continuity
• Capacity planning.
• Continuous improvement and operational efficiency (including benefits and challenges of automation)

Managing a clinical service:

• Clinical audit and critical appraisal of current practice.
• Keeping the patient at the centre (Duty of Candour, ethics and consent).
• Individual and employee professional practice, competence, developing and maintaining knowledge and scope of practice.
• Developing autonomy and empowerment.
• Knowledge management and knowledge transfer.
• Evidence based practise and benchmarking.
• Working in the NHS, NHS organisational and financial structure.

Learning and Teaching

Fully distance learning with a combination of online materials, live webinars and group tutorials.

Assessment

You are required to complete a portfolio of work including critical reviews of leadership, management and quality within clinical services, and self-reflection.

You will also be required to write an essay critically reviewing the leadership and implementation of a change within a clinical service, covering all aspects of the change process, including; evidence and drivers for change such as audit of current service, stakeholder consultation, and risk management. This assessment will develop an understanding of the skills and competencies needed to manage change within a professional clinical setting.

Learners will be supported in these assessments by support tutorials and portfolio progress review sessions throughout the module.