Woman smiling giving lecture

Professional course

Navigating Conflict - Theory and Practice

30 credit, Masters level module

About this course

Course code:
Professional/Short Course
Health and Social Sciences
Course director:
Hen Wilkinson
Key fact:
This Masters module is delivered for UWE by Community Resolve

Page last updated 5 February 2018


Do you work in a team? Manage change? Deal with frontline interactions?

This Masters-level course is for everyone whose role involves managing relationships, in every day environments, in a wide range of sectors and settings.

It will provide you with the knowledge and tools to:

  • Build constructive inter-team and multi-agency collaborations.
  • Engage with power structures within your organisation to put an alternative view point constructively or to raise difficult issues, such as poor practice.
  • Manage conflicting relationships in teams, hierarchies, and with service users.

"Wonderful course best I have ever done. A must for managers and community facing workers. Relevant, honest & thought provoking."
(NHS Health Improvement Manager)

Careers / Further study

This module contributes towards programmes within the Professional Development Award Framework.



This is a module which utilises a variety of learning methods, combining online learning which can be followed at the student's own pace with a two-day workshop at UWE.  

Theoretical and practical models covered equip you to understand yourself and those around you better as you reflect on your own knowledge and experience to date.

The module:

  • provides tools and techniques to achieve positive outcomes from difficult conversations.
  • reframes everyday conflict as a normal human dynamic full of creative potential and a route to mature debate.
  • draws attention to the 'out of sight' elements that underlie all tense and difficult situations power, gender, culture.
  • shares strategies and ways of understanding the dynamics stirred up through change processes.

For those in nursing, the module covers many significant points raised in the Francis Report (Executive Summary of the 2013 final report here). This report highlighted conflict at work as a key issue in nursing, in relation to managing self, being heard, developing joint ideas, understanding and dealing with historically separated work boundaries and hierarchies.

This Masters module is delivered for UWE by Community Resolve you will find more information about the organisation and the course here.  Earlier versions of this module have been taught at UWE Bristol as part of the Masters in Psycho-social Studies for the last 6 years.

Learning and Teaching

This module will be delivered in the form of two three-day workshops. This highly interactive course will be taught using a variety of methods, including experiential exercises, group discussions, lectures and project work.

You will be encouraged to use your experience and insight on the course, and peer learning will be encouraged through small group work, student presentations and projects.

A course journal will encourage personal reflection on the material presented and its relevance to the work of students beyond the course.



You will be required to produce a learning portfolio, comprising evidence of reflexive learning (such as a journal), and an inquiry project.

Between each block, you will meet for a tutorial to discuss your learning portfolios.

Prices and dates

Supplementary fee information

Please visit the full fee information to see the price brackets for our modules.


Please see our timetable for full date information.

How to apply

How to apply

You are required to apply online for your CPD modules, which you can take as stand-alone courses or as part of an undergraduate (level 3) or postgraduate (Masters level) programme.

For further information

Back to top