Professional/Short course The Manager as Coach and Mentor

Content

Objectives:

By the end of the programme participants will be able to:

• List the similarities and differences between coaching and mentoring
• Describe how they could use coaching and mentoring approaches within their roles as managers and leaders
• Analyse the critical skills, knowledge, behaviours and attitudes required for effective, ethical coaching and mentoring
• Undertake at least one coaching or mentoring session using a given model and reflect on outcomes and own behaviour
• Discuss how to monitor and evaluate the impact of coaching and mentoring in the workplace

The course will take you through the following learning:

Day 1

• 9.30: Welcome, course introductions, domestics, aims and objectives
• 9.40: Expectations and ways of learning
• 9.50: Coaching and mentoring - what are they?
• 10.10: Why bother?
• 10.30: Knowledge, skills and attitudes?
• 11.00: Break
• 11.20: Skills 1 - Active Listening
• 11.50: Skills 2 - Questioning
• 12.10: Skills 3 - Contracting
• 12.30: Lunch
• 13.30: Review of learning
• 13.40: When are coaching and mentoring appropriate?
• 14.00: Structuring coaching and mentoring conversations- requirements at each stage?
• 14.30: Skills 4 - Building rapport and trust building
• 15.00: Break
• 15.20: Skills 5 - Goal setting
• 16.00: You and coaching and mentoring?
• 16.20: Summary and evaluation
• 16.30: Close

Day 2

• 09.30: Review of Day 1 - what remembered?
• 09.50: Coaching and mentoring model
• 10.20: Undertaking either a coaching or mentoring session
• 12.20: Reflections and insights
• 12.30: Lunch
• 13.30: Sustainability - feedback and monitoring
• 14.30: Effective, ethical practice - what required?
• 15.00: Break
• 15.30: Your organisation? What required?
• 16.00: Summary, review, next steps
• 16.20: Evaluation
• 16.30: Close

Learning and Teaching

Our open courses are practical training days designed to give you an opportunity to look, analyse and discuss with our tutors and your peers the subject area and explore possible approaches and tools available to you in your workplace. Alongside each face-to-face training day, you will have will have access to online tools and materials, designed to support you further through your learning.

Assessment

ILM assessment

This two day course carries ILM assessment linked to the Level 5 qualifications in Leadership and Management. If you have registered onto this course as part of the Level 5 Award or Certificate, you will be required to complete your ILM assessment after the training days to cover the topic area.

You will be given a set hand-in date to submit your ILM assignment (3 weeks after the training session).

If you are unsuccessful in passing your assessment on your first submission, you will have the opportunity to resubmit your assessment, however resubmission fees will apply.